Language translator services
Horizon NJ Health can provide telephonic language translator services for members during office visits with their providers. Members who require a translator can have their provider request one at the time of service. In order to use translator services, the member must be actively enrolled with Horizon NJ Health, the doctor must be a participating provider in the Horizon NJ Health network and the office visit must be for covered services.
During their office visit, members who require this service can ask their provider to call Horizon NJ Health Provider Services at 1-800-682-9091 (TTY 711), Monday through Friday, from 8 a.m. to 5 p.m. After hours, members can ask their provider to call Horizon NJ Health Member Services at 1-800-682-9090 (TTY 711).