The goal of the Horizon NJ Health Quality Improvement Program is to help you live a healthier life. We focus on your health and the kind of care you get when you see your doctor. We want to make sure you are happy with the care and services you get.

The goals of the program are to make sure that:

• You have doctors available to you and that you get the best care.
• You are happy with Horizon NJ Health and your doctors.
• We are making it easy for you to get good health care.
• We are obeying the laws and standards set for Horizon NJ Health by the state of New Jersey and accrediting groups.

To view the progress we are making toward our goals, please review our Quality Improvement Program Description.

For more information about Horizon NJ Health’s Quality Improvement Program, please call 1-800-682-9094 (TTY: 1-800-654-5505) and ask for the Quality department.

Performance Results

Each year, Horizon NJ Health takes part in a HEDIS program review. HEDIS, which stands for Healthcare Effectiveness Data & Information Set, is a tool that health plans throughout the country use to measure how well they provide service and care to their members. To find out how Horizon NJ Health ranks, visit the NCQA Health Insurance Plan Ratings 2018-2019-Summary Report Medicaid.

You can also visit NCQA.org for more information and a summary of HEDIS results by health plan.